10,000 Thoughts offers a 1 year 100% money back guarantee on all
of it products. A detailed description of this guarantee
and our refund policy is listed below.
Customers
have one year from the date of the original purchase to
return the product to receive a refund. Any return received
after the one year time limit will not be processed.
100%
money back guarantee covers price of product only. 100%
money back guarantee does not cover shipping and handling
fee due to the fact that the customer made the decision to
try product, therefore the customer accepts to pay the fee
to ship the product.
Customers
must call 321-757-7980 for a RMA (Return Authorization
Number). This number must be displayed on the outside of all
return packages. Returned packages without RMA numbers will
not be accepted.
Once a
return is received the refund process will take no more than
30 days. Orders can only be refunded back to the original
credit card, and PayPal orders will be credited back to the
PayPal account used to purchase the item. Excessive returns
will not be accepted. Refunds will not be given to any one
customer for one specific product more than once. There is
an unlimited amount of orders that a customer can place for
one specific product, but the money back guarantee is void
after a customer has used it for one specific product more
than once.
If for
any reason you receive a product from 10,000 Thoughts that is
considered defective, we will immediately replace the
defective item at now additional cost.
